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Do You Get E-Mail Rage?

Linda Stone, who used to work for Microsoft and Apple computers, coined the phrase "e-mail apnea." This refers the urge to quickly react -- often with rage -- to off-putting online experiences.

But giving in to this urge and venting can potentially cost you your job and damage your reputation. CNN lists some ways to keep control of your temper before firing off an angry e-mail or post:

  • Back away from the computer
  • Do not put a name or CC's in address bar -- file it or delete it
  • Vent offline instead
  • Give people the benefit of the doubt
  • Ask yourself, "What am I really reacting to? What's driving the other person to do this?"
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